Patient Rights and Responsibilities [Spanish version]
Privacy Notice [Spanish version]
Ownership Disclosure Statement [Spanish version]
Advance Directive Notification
In the State of Louisiana, all patients have the right to participate in their own health care decisions and to make Advance Directives or to execute Powers of Attorney that authorize others to make decisions on their behalf based on the patient's expressed wishes when the patient is unable to make decisions or unable to make decisions or unable to communicate decisions. The Greater New Orleans Surgery Center respects and upholds those rights.
However, unlike in an acute care hospital setting, The Greater New Orleans Surgery Center does not routinely perform "high risk" procedures. Most procedures performed in this facility are considered to be of minimal risk. Of course, no surgery is without risk. You will discuss the specifics of your procedure with your physician who can answer your questions as to its risks, your expected recovery, and care after your surgery.
Therefore, it is our policy, regardless of the contents of any Advance Directive or instructions from a health care surrogate or attorney-in-fact, that if an adverse event occurs during the your treatment at this facility, we will initiate resuscitative or other stabilizing measures and transfer you to an acute care hospital for further evaluation. At the acute care hospital, further treatments or withdrawal of treatment measures already begun will be ordered in accordance with your wishes, Advance Directive, or health care Power of Attorney. Your agreement with this facility's policy will not revoke or invalidate any current health care directive or health care power of attorney.
If you wish to complete an Advance Directive, copies of the official State forms are available at our facility. You can also find the form at www.uslivingwillregistry.com or www.caringinfo.org.
If you do not agree with this facility's policy, we will be pleased to assist you in rescheduling your procedure.
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To report a complaint or grievance you can contact the facility Administrator by phone at 504-454-2017 or by mail at:
Greater New Orleans Surgery Center
3434 Houma Blvd., Ste 300
Metairie, LA 70006
Penny Nichols 504.454.2017 x 101
Complaints and grievances may also be filed through the State of Louisiana
Department of Health & Hospitals, Health Standards
Complaint Program Desk
P. O. Box 3767
Baton Rouge, LA 70821
225.342.0138
Fax 225.342.5292
All Medicare beneficiaries may also file a complaint or grievance with the Medicare Beneficiary Ombudsman. Visit the Ombudsman’s webpage on the web at: www.cms.hhs.gov/center/ombudsman.asp
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